Privacy Policy

1. Introduction

GS Property Management Ltd. ("we", "us", or "our") operates the website gsproperty.ca and the Virtual Lyle AI chat assistant, including its integration with Facebook Messenger. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.

2. Information We Collect

We may collect the following types of information:

• Contact information – name, email address, and phone number voluntarily provided in chat or inquiry forms.
• Housing preferences – move-in dates, bedroom preferences, group size, pet ownership, and parking needs shared during chat conversations.
• Chat transcripts – anonymized records of conversations with the Virtual Lyle AI assistant for quality improvement purposes.
• Usage data – pages visited, time spent on site, and general browser/device information via standard analytics.

We do not collect Social Insurance Numbers (SINs), banking details, government-issued ID numbers, or any other sensitive financial or government data. Please do not share such information in any chat or form.

3. How We Use Your Information

• To respond to rental inquiries and match you with available properties.
• To contact you about viewings, applications, and tenancy matters.
• To improve the accuracy and quality of the Virtual Lyle AI assistant.
• To comply with legal obligations under British Columbia's Residential Tenancy Act and applicable privacy laws.

4. Facebook Messenger Integration

Virtual Lyle is available via Facebook Messenger as a chatbot operated through the Meta platform. When you message our Page on Facebook, your messages are processed by our AI assistant. Meta's own Privacy Policy also applies to your use of Messenger. We do not share your conversation data with Meta beyond what is required to operate the Messenger integration.

5. Data Sharing

We do not sell or rent your personal information. We may share it only:

• With our property management team to process your inquiry.
• With service providers (e.g., cloud hosting, AI services) under confidentiality agreements.
• When required by law or legal process.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Anonymized conversation logs may be retained for up to 12 months for AI training and quality review.

7. Your Rights

Under British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent to the use of your personal information (subject to legal limitations).

To exercise these rights, contact us at lylepatel@gsproperty.ca.

8. Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or loss. However, no method of internet transmission is 100% secure.

9. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze traffic. You can control cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact: