Virtual Lyle
Admin Portal
GS Property Management
OPIE Consulting

Agent Controls

Shape how Virtual Lyle behaves, sounds, and responds in real time.

Tone & Personality2 controls
Use Emojis
Allow Virtual Lyle to use emojis in responses to feel warmer and more approachable.
Conversation Tone
Overall communication style Virtual Lyle uses.
Response Style2 controls
Response Length
Controls how long Virtual Lyle's replies are on average.
Custom Closing Line
A custom phrase Virtual Lyle can use to end conversations.
Behavior Controls4 controls
One Question at a Time
Force Virtual Lyle to ask only one question per message instead of bombarding users.
↳ Injects: "Never ask more than one question per message. If you need multiple pieces of inf…"
Suggest Follow-Up Actions
Encourage users toward specific next steps (book a viewing, call Lyle, etc.).
↳ Injects: "At natural points in the conversation, suggest a clear next step (e.g. booking a…"
Privacy Reminder Frequency
How often Virtual Lyle reminds users not to share sensitive info.
Block Competitor Mentions
Prevent Virtual Lyle from acknowledging or commenting on competitor property managers.
↳ Injects: "Never mention, compare, or comment on other property management companies in Kel…"
Escalation Rules2 controls
Always Offer to Connect with Lyle
End every message with an option to speak directly with Lyle.
↳ Injects: "At the end of every message, briefly mention that the user can also reach Lyle d…"
Block All Fee Discussions
Strictly prevent any discussion of management fees or rent pricing. ALWAYS ON for compliance.
↳ Injects: "NEVER discuss or hint at specific management fees, percentages, or unit-specific…"
Lead Capture2 controls
Proactive Lead Capture
If a user seems interested, proactively ask for their contact info earlier in the conversation.
↳ Injects: "If a user shows clear interest in renting or property management, gently ask for…"
Enable Viewing Booking Flow
Prompt interested users to complete a viewing request at gsproperty.ca/available-properties.
↳ Injects: "When a prospective tenant is ready to view a property, direct them to book at gs…"

⚡ Quick Teach

Add something new for Virtual Lyle to know — it's live instantly.

🎯 How controls work

Every toggle and setting here injects specific instructions into Virtual Lyle's prompt context at runtime. Changes take effect immediately — no redeployment needed.

📊 Quick Stats

Knowledge entries56
Leads this month0